Your information · Privacy notice
Your details, handled with care.
Last updated: 8 October 2026.
Who is responsible
Ruben Kingsley Stockton-Barrachina operates Noverique as an unincorporated business. Noverique is not a limited company. Ruben is the data controller for personal information collected through this website. For privacy requests, contact noveriqueweb@gmail.com.
Information the site may receive
- Your name, email address, project description, selected service and estimate when you send a project enquiry.
- Messages you type into Noverique AI and the recent messages in that conversation used to answer you.
- If you use the cancellation form, your name, subscription email, plan, contract date, and any optional address or note you provide.
- Basic connection and technical information handled by the website host to deliver and protect the site.
Why we use it and our legal bases
We use project enquiry information to review your request and reply, and to take steps you ask us to take before a possible contract. We use cancellation details to handle the request and meet contractual or legal obligations. We use chat messages to provide the optional AI assistant and protect it from misuse. We rely on legitimate interests for the chat and website security: answering questions about Noverique’s services and keeping the website and its forms secure. You can choose not to use the chat and contact us by email instead. We do not use enquiries for marketing unless you separately ask to receive marketing.
When you use AI chat, the message and recent conversation context are sent to OpenAI’s API to prepare a reply. The website sets the API’s store option to false, so response state is not saved for the application; OpenAI may still retain API content in abuse-monitoring logs for up to 30 days. API data are not used to train OpenAI models by default. Noverique does not keep a transcript after the page is closed or refreshed. OpenAI data controls.
When you send a project enquiry, Resend delivers it to Noverique’s business inbox and sends you a receipt. The emails are stored in the mailboxes of their recipients until deleted; Google’s Gmail service may process the messages for inbox delivery and storage. Resend’s primary processing takes place in the United States, including when an EU sending region is selected. Resend’s data processing addendum.
Netlify hosts the website and handles technical requests and security logs. Google Fonts receives a request from your browser to load the site’s typefaces; Google may process connection information under its privacy notice. The site does not currently use advertising or analytics services. Cal.com bookings and Stripe payments are not currently active; this notice will be updated before either feature is enabled.
Do not enter payment-card data, passwords, health information, or other sensitive details into the chat or project brief.
Sharing and storage
Some providers may process information in the United States or other countries. Where UK data-protection law requires a transfer safeguard, providers use safeguards such as the UK Addendum to the Standard Contractual Clauses or an applicable adequacy mechanism. You can ask Noverique for more information about the safeguards by emailing noveriqueweb@gmail.com. See the providers’ OpenAI data processing addendum, Resend data processing addendum, and Netlify privacy notice.
How long we keep information
Project enquiries and cancellation requests are kept in the Noverique inbox for up to 12 months after the last substantive contact, then deleted. If you become a client, we keep only the records needed to provide the service and meet legal obligations or resolve claims, for as long as those purposes require. Email copies remain in the sender’s and recipient’s mailboxes until those mailbox owners delete them. Chat messages remain in page memory until the page is closed or refreshed; OpenAI’s abuse-monitoring logs may retain content for up to 30 days. The hosting provider applies its own retention periods to technical and security logs.
Your choices and rights
You can ask to access, correct or erase your personal information, or request restriction of processing. Where processing is based on legitimate interests, you can object. Some rights depend on the circumstances. Contact noveriqueweb@gmail.com. You can also complain to the Information Commissioner’s Office.
Automated decisions and changes
The AI assistant generates replies to questions; it does not make decisions about your eligibility for a service or make decisions with legal or similarly significant effects. Please check information before relying on it. We will update this notice if the site’s data use or providers change.